High-Impact Customer Testimonial Video for Glide Featuring The PGA

Background

In 2022, Glide, a no-code app-building platform, partnered with Slow Clap to help create a customer testimonial video to tell the story of their collaboration with the PGA, the largest nonprofit professional golfing organization in the country. 

The Ryder Cup tournament is a biennial golf tournament for European and American golfers to compete. The grandstands that spectators view per hole use a first come first serve system. The spectators are allowed to leave for 30 minutes to use the restroom and refill snacks and drinks. The Ryder Cup staff have to painstakingly write down ticket information along with in and out times to ensure no one accidentally gets their spot forfeit before their time runs out. This was a very manual and outdated process using pen and paper.

PGA used Glide to create a seat saver app based on their previous handwritten process. This allows staff to easily scan patrons in and out quickly. Now people can enjoy more of the tournament. 

 

“Glide partners with Slow Clap to tell high-end, niche stories to help them ramp up their growth potential and to show their potential clients that their solutions can fit into large enterprises and help solve real-world, major business problems.”

Daniel Lichtenberg, Creative Director at Slow Clap

Ryder Cup worker scans ticket for spectator seating at the Ryder Cup tournament

Recreation of the new, faster check-in process the Ryder Cup used thanks to Glide’s app.

Challenge

This wasn’t our first rodeo with Glide, but this one did offer its own unique challenges for Slow Clap to overcome. 

 

By the time Glide wanted to make this video, the Ryder Cup had already ended! So the initial and most obvious approach was already off the table, since we couldn’t have a production team at the tournament to film the check-in/check-out process in real time. 

So, we were left with a big question that we had to answer before going into production: How were we going to tell this story without being able to be on the ground while it was happening?

Execution

Behind the scenes: Setting up the Glide app seat saver scan recreated at the Slow Clap studio.

Slow Clap worked closely with Glide while setting up product shots of the back-end editing process for the app to nail down its visual style. We also had to make props since we didn’t have access to the tickets that were used on-site for the Ryder Cup. We invested in a roll of turf so that we could stage checking people in and out at the tournament.

Once we had the product shots in the bag, we sent a camera crew out to film a couple of folks at the PGA office. Their on-camera interviews and b-roll lay the groundwork for the story.

Everything was shaping up well, but we had one final issue. We didn’t have any visuals of the actual Ryder Cup. We initially tried to use generic stock footage, but that didn’t elevate the visuals and came off looking well…generic. PGA licensed us a library of shots that we got to pick and choose from, so we were able to find the shots that best fit our video. This helped us sell our reenactment shots of the app in action.

 

“Without the broadcast footage given to us by the PGA, we wouldn’t have been able to visualize the hustle of the grandstands and the lines of people that form that need to be checked out.”

Alexander Flores, Editor, Slow Clap Productions

 

Behind the scenes: Daniel Lichtenberg setting up the camera for laptop shots of the Glide App.

Result

The final product was a two-and-a-half-minute-long testimonial video that conveyed the PGA’s customer story with Glide for the Ryder Cup golf tournament. With the reenactment shots and original b-roll mixed in, could you tell that our team didn’t step foot at the Ryder’s Cup?

“We send the PGA video to our high-touch clients, who may be a bit skeptical that we can handle a large corporation. It sets them at ease, and that’s super valuable to us.”

Jack Vaughan, Senior Video Producer, Glide

Reach out to Slow Clap for your next customer testimonial video.

 

Further Reading

https://www.glideapps.com/customers/pga

https://www.glideapps.com/customers/sarin-energy

Other Case studies blogs to read:

Imbue-ing B2B Video Production with Documentary Storytelling

Broadcast Commercial Video on a Budget for Beck’s Shoes

Freemark Abbey: A Study in Style

Venturing into Virtual Production with Mindful

The History of San Francisco’s Waterfront

Blue Shield of California: Oakland Headquarters

What is the Multi-Hazard Risk Assessment?

San Francisco Public Utilities Commission: Community Benefits Outreach

La Crema Winery’s 40th Anniversary

Imbue-ing B2B Video Production with Documentary Storytelling

Imbue is a San Francisco based, independent research company working to build AI systems that can reason and be deployed in the real world. In 2023, as the conversation around the emerging capabilities of artificial intelligence became mainstream, Imbue was at the receiving end of a $200 million Series B funding round, reaching a valuation of over $1 billion.


With the intention of boosting their market presence and creating something that would draw new talent to the company, Slow Clap collaborated with the team at Imbue to create a video that would tell the story of their brand through the eyes of their co-founder and CEO, Kanjun Qiu.  

 

“We wanted to create an updated narrative and tell our company’s story.  We also wanted to attract candidates with whom our story resonated. On top of that, we wanted to clarify our narrative to the broader public.”

Nic Seo, Head of Product Experience at Imbue

 

Approach

Imbue wanted to convey a story that felt more authentic and personal than your average explainer video. Not only is AI a dense and highly technical subject matter, but the growing number of players in the artificial intelligence space meant we had to be very deliberate in how we would differentiate Imbue from the “big players” in the industry, all while telling a story that would generate interest and curiosity.

Working closely with the team at Imbue, we decided the best way to achieve this was through a series of anecdotes and metaphors that we would then bring to life visually through hand-drawn animations. Through extensive pre-interviews with our protagonist, Kanjun, multiple script revisions, and storyboarding, we were able to hone in on the perfect combination of parts needed to effectively communicate the company’s belief that AI can unlock human potential and creativity.

 

“We were able to go in knowing exactly the story we wanted to tell, but we still asked authentic interview questions that elicited authentic interview responses, without sticking exactly to the script.”

Daniel Lichtenberg, Creative Director & Founder of Slow Clap

Daniel Lichtenberg directing the video crew on the set up.

Execution

Over the course of two days we filmed at Imbue’s office, a quaint Victorian house in San Francisco’s Eureka Valley neighborhood. We still wanted to inject some of the documentary storytelling spirit that we are known for bringing to all our projects at Slow Clap, so we went for a direct-to-camera style of interview, allowing us to feel like we were having an intimate conversation with Kanjun. We made the decision not to use a script on a teleprompter, allowing Kanjun to answer our questions freely and express her thoughts genuinely. We also spent some time hanging out with the rest of the team at Imbue, capturing b-roll footage of the group working together in their office. 

Ryan Yen and Gabriel de Cuba reviewing the set up through a small video monitor.

Once in post-production, we worked with illustrator Rose Tully to create custom hand-drawn illustrations that were directly inspired by Kanjun’s personal sketch-work, working through several ideations to ensure the illustrations looked and felt like Kanjun’s. These illustrations were then animated by motion graphics artist Larry Brown, and served as a fun yet effective visual representation of the personal anecdotes Kanjun relates to us throughout the video. 

“Imbue was looking for a narrative animation film style where it’s very seamless and flowing. We were presented with Kanjun’s journal as a reference. It was very dreamy and untethered and very light. Imbue liked the pencil look and they just wanted it to go with a watercolor fill in.”

Rose Tully, Illustrator

Water color sketches using the Imbue color palette of Kanjun.

Illustration of Kanjun doing different activities.

Results

The final product was a brand story video that felt inspiring, forward-thinking, and true to Imbue’s brand. As of the time of writing, our video has over 100,000 views across Imbue’s social media platforms. 

Illustration of Kanjun and friends watching fireworks on a hill in San Francisco.

“Slow Clap’s biggest strength was their collaborative spirit. They treated us as a thought partner instead of just asking for tasks and running off to do their own things. Their authenticity was also impressive. They cared about their clients and the story we were trying to tell; this came through in the final product. ”

Nic Seo, Head of Product Experience at Imbue

 

Further Reading

Broadcast Commercial Video on a Budget for Beck’s Shoes

Background

Creating high-quality broadcast commercials on a budget is no easy feat, but it’s something we at Slow Clap thrive on.

When Beck’s Shoes wanted their first commercial to highlight their customer-centric brand and set them apart from big shoe retailers, they turned to Slow Clap for help. Beck’s Shoes is a footwear retailer primarily located in Northern California, with many stores in the San Francisco Bay Area. It is family-owned and operated by the 5th generation of the Beck Family.

Beck’s might not have the big commercial budgets of large retail chains, but we knew we had to deliver something special without breaking the bank. Here’s how we did it.

Approach

Slow Clap really got to know Beck’s Shoes as a brand, diving into their history, values, and what makes them special. As part of the research, our creative director, Daniel Lichtenberg, went into the store and ran through the full customer journey to get the feel of the great white-glove experience first-hand.

The commercial we created was all about showcasing Beck’s in-store experience, something you just can’t find at most shoe retailers anymore. The concept followed a customer’s journey from entering the store and being greeted by a salesperson, all the way through the personalized fitting process, including a 3D foot scan and expert shoe advice tailored to the customer’s needs.

“Beck’s wanted something that was more about trying to get people in the door to really highlight their differentiators. They wanted to make this video all about what makes them different, like an evergreen advertisement for the business.”

Daniel Lichtenberg, Creative Director at Slow Clap

Throughout the project, we embraced creative problem-solving to stay within budget while still delivering a top-notch commercial. This included making strategic decisions about the shoot location, filming techniques, and post-production process.

One of our most significant cost-saving measures was casting Beck’s own staff as the talent and voice-over for the commercial. This not only saved on hiring professional actors but also added an authentic touch to the video. Beck’s employees already knew the brand inside out, which helped convey the genuine care and expertise customers can expect.

Beck’s Shoes employees (Matt Lopez, Steve Fox, and Shari Fox) acting in the commercial video.

Execution

A key aspect of keeping costs down was utilizing Slow Clap’s owned equipment, instead of renting a big truck full of lights. This decision not only saved money but also ensured we had the right tools on hand to capture high-quality footage without the added expense of rentals.

Filming took place at their newest and most beautiful store in Santa Rosa, CA. Shutting down the store for filming wasn’t an option due to potential revenue loss. Instead, we filmed during regular business hours, working closely with the store staff to minimize disruption. This approach requires careful planning and coordination, but it allowed Beck’s to continue serving customers while we captured the footage we needed.

We put together a small but highly skilled team. With just a director, producer, director of photography, camera operator, and production assistant, we were able to work efficiently and effectively in the active store environment.

“Working with Slow Clap is great because the team really knows their equipment. We used custom light modifiers, which was something Slow Clap came up with. So that was super useful when you don’t have a full grip truck. I also learned a lot from Dan and the team on still getting high quality work with what we had. I didn’t feel at any point restricted to being able to shape the light the way that we wanted to.”

Jose Alfaro, Director of Photography

[Left] Jake Richard operating camera. [Right] Daniel Lichtenberg and Jose Alfaro reviewing footage on a monitor.

“We were very impressed with the planning and prep before the day of the shoot, and most impressed with the teamwork displayed with the team on the day of the shoot. They were focused from set up to tear down to assure that every shot was captured thoughtfully and kept great organization of their equipment the duration of the shoot.”

– Michell M. Lopez, Director of Development at Beck’s Shoes

With the money saved from casting, we allocated extra resources towards post production. We were able to create social media cuts of the full length video for Beck’s to use on social platforms and advertisements. This was not part of the original scope, but we found ways to add more value to this project as we were wrapping up production.

Drone shot of the Beck’s Shoes store in Santa Rosa, CA.

Result

In the end, Slow Clap delivered a high-quality broadcast commercial without exceeding the budget, plus delivering several social media versions of the video. Beck’s Shoes was thrilled with their first commercial video, which now lives on their website/YouTube, and is also featured in Beck’s Shoes stores across the region.

“I LOVE IT. It’s perfect!” – Adam A. Beck, CEO of Beck’s Shoes

Next time you’re looking for a way to make a big impact without a big budget, remember that resourcefulness can go a long way. And if you ever need help bringing your vision to life, Slow Clap is here to help.

 

Further Reading/Related Videos

Beck’s Shoes – Who are we and what can you expect?

How a 100-Year-Old Shoe Retailer Stays Current in Silicon Valley

What does it take to stay in business for a full century?

Beck’s Shoes Is Acquiring Stores and Aiming to Keep the Legacy of Small Independents Alive

 

Other Case studies blogs to read:

Freemark Abbey: A Study in Style

Venturing into Virtual Production with Mindful

The History of San Francisco’s Waterfront

Blue Shield of California: Oakland Headquarters

What is the Multi-Hazard Risk Assessment?

San Francisco Public Utilities Commission: Community Benefits Outreach

La Crema Winery’s 40th Anniversary

Freemark Abbey: A Study in Style

Background

Freemark Abbey is to California wine what Tiffany is to jewelry: timeless, classic, and synonymous with quality.

With roots dating back to the 1880s, Freemark Abbey is a storied Napa Valley winery with a storied history. It was founded by Josephine Tychson, the second woman in Napa Valley history to construct and operate a winery. It was also the only California winery to showcase two wines at the Judgment of Paris, the famous wine competition pitting California wines against French wines in 1976. Both of Freemark Abbey’s submissions placed in the top 10, catapulting the small vineyard onto the world winemaker stage. 


In 2020, Freemark Abbey came full circle by hiring Kristy Melton as their winemaker, the first female winemaker since Josephine Tychson crushed her first grapes in the fall of 1886.

In an effort to honor its history while celebrating its future, Freemark Abbey’s parent company, Jackson Family Wines, reached out to Slow Clap, to produce a series of short documentaries highlighting the winery’s rich heritage and continued commitment to creating exceptional wines. Slow Clap had previously produced a brand story video for La Crema, another member of Jackson Family Wines’ impressive portfolio of wineries, and the team was excited for an opportunity to get out of San Francisco and engage in video production in Napa Valley.

 

“[Working with Slow Clap] was great – they were very professional, responsive, and open to ideas.”

– Nikita Kubiak, Digital Marketing Director at Jackson Family Wines

Approach

One of Freemark Abbey’s vineyards in Napa Valley.

Freemark Abbey wanted to focus on a number of topics spanning the entire history of the winery. In order to accomplish this without overwhelming their audience, they decided that five short videos would be the ideal approach. Slow Clap worked with the Freemark Abbey team to determine the five chapters of the story, starting with the founding of Freemark Abbey in 1886, to the fateful Judgment of Paris 100 years later, ending with present-day and female winemaker Kristy Melton at the helm. 

Challenges

Freemark Abbey has a distinctive style for its interior brand photography: dramatic, elegant, and cinematic. It is achieved with a soft, large light source that dramatically falls off the background, resulting in a high-contrast look and a background that fades to black. 


Freemark Abbey’s Distinctive Look

It was important that Slow Clap’s interior shots matched the distinct look and feel that had been carefully crafted by the Freemark Abbey team. 

This visual style is challenging to pull off in a documentary-style video production because it requires precision and control in a filming environment that is often more spontaneous, scrappy, and tends to utilize the available light in a subject’s natural surroundings.

“With a scripted piece, you have the full control and ability to do whatever you want. Maybe you’re working with actors on a stage; you can bring in as many lights as you want, you can take the time you need to get the shots you need. With a doc-style piece, controlling it with that much nuance can stifle the creatives and the story itself. You risk the authenticity of the footage. So you want to walk a fine line between getting that heightened visual feel, getting the right lights in there while using as few lights as possible and keeping the crew as small as possible in order to capture authentic, uninterrupted moments and performances.”

– Dan Lichtenberg, Creative Director, Slow Clap 

In order to achieve this nuanced lighting style with a small footprint of equipment and crew members, Slow Clap began by designing a detailed lighting plan that outlined the equipment, how it would be used, and its precise placement on set. 

A page from Slow Clap’s lighting plan detailing the lighting setup for one of the interview setups.


The view from behind the camera

Slow Clap’s production team determined the ideal lighting scheme for the interview shots would  entail a large, 600-watt light to illuminate the subject, a 200-watt rim light to cast light on the back of the subject and create separation from the background, and a 200-watt light to illuminate the wine barrels incorporated into the background. 


The resulting interview setup.

In addition to the lights, the production team utilized a variety of modifiers such as grids, snoots and flags to control and block the light, creating what is known as “negative fill.”



“Negative Fill is removing light or creating shadow in an image. When you light something,  it’s important to think about what you want to light and how you want to shape it. You won’t be able to shape light in a pleasing way without negative fill.”

 Jake Richard, Camera Operator, Slow Clap  

The fill side of the subject’s face is a dramatic falloff from bright to dark, which compliments Freemark Abbey’s visual brand identity – historic, elevated, and refined. 

Slow Clap also worked with Freemark Abbey to acquire the wine cellar as a filming location; a large space with a dearth of natural light. This location made it much easier for the team to control the surroundings and successfully pull off the lighting plan. 


The Freemark Abbey Wine Cellar

Just as a bottle of wine is only as good as the grapes used in its production, a series of wine videos aren’t complete without showcasing the bucolic vineyards where the grapes are produced. Instead of trying to replicate the dramatic interior lighting, Slow Clap took a page out of the book of Missy Elliott: they flipped it and reversed it:

“The visual style we came up with was sort of the inverse of what our interiors were. Our subjects were backlit, sort of silhouetted, whereas the interior is where the subjects were basically the only thing that was fully exposed and the background falls away. With the exteriors, the background was the main thing that was properly exposed and the subjects almost fall away into silhouette.”

– Dan Lichtenberg, Creative Director, Slow Clap

In order to achieve this look, Slow Clap filmed all of the outdoor scenes during golden hour, the last hour before sunset and the hour after sunrise, which ensured the sun was close to the horizon. The subjects were then placed with their backs to the sun to achieve the semi-silhouetted look. 


Filming on the grounds of Freemark Abbey

The result was an elegant contrasting image to complement the interior scenes.


An outdoor shoot featuring the well-lit background and semi-silhouetted subject

 

Result 

Thanks to careful planning and vision, Slow Clap was able to successfully deliver five docustyle vignettes that were visually and stylistically on brand for Freemark Abbey. The videos won Double Gold in the 2022 Barleycorn Award video category and a Gold Telly Award in the Short Documentary Branded Content category.

In addition to video accolades, the John Barleycorn Awards, which honor innovative work in the wine and spirits industry, tapped Slow Clap as the 2022 marketer of the year

 

“The videos were well received. They were very informative and high-quality, and they told the Freemark Abbey story well. We have the videos across our website and run paid ad campaigns utilizing cut-downs of the long-form video. These helped drive brand awareness and engagement.”

– Nikita Kubiak, Digital Marketing Director at Jackson Family Wines

Other Case studies blogs to read:

Venturing into Virtual Production with Mindful

The History of San Francisco’s Waterfront

Blue Shield of California: Oakland Headquarters

What is the Multi-Hazard Risk Assessment?

San Francisco Public Utilities Commission: Community Benefits Outreach

La Crema Winery’s 40th Anniversary